Public MasterClasses
Delivered in partnership with industry associations and professional bodies.
Executive MasterClass
Developing leaders. Strengthening operations. Enabling growth.
Drawing on almost five decades of industry experience, Rod’s Executive MasterClass programmes help leaders and management teams strengthen performance, improve customer outcomes and build organisations capable of sustaining growth.
5,000+Delegates
14Countries
2004Programme launched
#191MasterClasses & counting
Why now
Leaders face unprecedented challenges.
Rapid growth, digital transformation, evolving customer expectations, workforce complexity and the accelerating impact of artificial intelligence are reshaping the customer experience landscape.
The MasterClass content is continually refined to reflect emerging trends, industry best practice and the practical realities facing modern customer operations and BPO organisations.
Bespoke programmes
Fully customised for your organisation - for leadership teams, managers or operational specialists - and delivered virtually or on-site.
Typical topics
- 01Leadership development
- 02Operational excellence
- 03Customer experience
- 04Performance improvement
- 05Workforce management
- 06Quality assurance
- 07Growth readiness
- 08Digital transformation
- 09The impact of AI on customer operations
“With most of our senior leaders having more than 15 years in the business, it was essential to foster innovative thinking to exceed today’s client expectations, identify blind spots, and uphold best-of-breed standards. Rod knows what great looks like.”
MasterClass Alumni Community
A global network of 5,000+ professionals.
If you have attended a Rod Jones MasterClass at any time since 2004, you’re eligible to join a vibrant community of contact centre professionals from around the world.
Membership is open only to past MasterClass delegates.
Networking webinars
Connect with industry leaders and peers.
Personalised mentoring
Guidance tailored to your career.
Membership certificate
Display your professional growth with pride.
Alumni icon logo
Enhance your email signature, CV and website.
Showcase webinars & workshops
Discover new products and services.
Leadership development
Elevate your skills with customised training.
Bring the Rod Jones MasterClass to your organisation.
Every Executive MasterClass is tailored to the realities, challenges and ambitions of the organisations Rod works with.