“I help decision-makers make good decisions about Call Centres and Contact Centres”
Why Offshore BPO & GBS to South Africa
South Africa Voted #1 Location for Offshore CX BPO
Released in April 2021, the annual Ryan Strategic Advisory Omnibus Survey Report focusing on the global Business Process Outsourcing (BPO) and Global Business Services (GBS) industry names South Africa as the most favoured offshore CX delivery location.
The survey presents the views of 628 enterprise contact centre strategic decision-makers in Australia, Canada, France, Germany, Italy, Spain, the United Kingdom, and the United States assessing the Global Business Services (GBS)/ Business Process Outsourcing (BPO) location capabilities and performance of 53 countries.
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Released in April 2021, the annual Ryan Strategic Advisory Omnibus Survey Report focusing on the global Business Process Outsourcing (BPO) and Global Business Services (GBS) industry names South Africa as the most favoured offshore CX delivery location.
The survey presents the views of 628 enterprise contact centre strategic decision-makers in Australia, Canada, France, Germany, Italy, Spain, the United Kingdom, and the United States assessing the Global Business Services (GBS)/ Business Process Outsourcing (BPO) location capabilities and performance of 53 countries.
As at December 2023 I am in the process of re-writing, updating and expanding my 2021 edition of ‘Why Outsource BPO to South Africa’. The new publication will include much-needed features such as a detailed Conatct Centre and BPO sector salary survey, a BPO/GBS providers directory and a technology and services vendors’ directory. eMail me for more information. mailto:rod@rodjones.co.za