“I help decision-makers to make good decisions about CX contact centres and BPO”
Consulting and Auditing
With over 45 years of specific experience in the customer service and contact centre profession, I can provide a comprehensive raft of ad hoc and project-based contact centre consulting, advisory and contact centre interim management services.
Assessing and Benchmarking
If you are not fully aware of the strengths and the weaknesses of your contact centre, and if you are not constantly making improvements and positive adjustments to every facet of the ecosystem that makes up the operation, then the certainty is that it will be constantly deteriorating.
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I am committed to supporting initiatives that will help to bring more BPO and GBS work to South Africa and to the principles of Impact Sourcing.
ROD’S POD – POWER PODCASTS
For up-to-the-minute news and the trends, tactics, techniques and technologies in the global contact centre and Cx profession, please tune in to one of my podcasts.
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