Rod Jones

CCXConsult Network

A powerful group of highly experienced, independent specialist CX and Contact Centre Consultants


Professional Contact Center Consulting Services

With over 220 years of combined CX and Contact Centre experience in the customer service and contact centre profession, our group can provide a comprehensive raft of ad hoc and project-based contact center consulting, advisory and contact centre interim management services.

When appropriate, we work individually or as a group of consultants and skills development specialists to deliver additional services including Business Process Design, Quality Assurance, Workforce Management and Optimisation, Skills Development and Training and Contact Centre Operational Costing Models.

Visit the NEW CCXConsult website at


Accredited members of the CCConsult Network have the commensurate skills, competencies and appropriate experience to provide clients with appropriate consulting, advisory and training or mentoring services.

Download the 2-page PDF detailing CCConsult Network members’ skillsets.