Call centres and contact centres all over the world are seeking ways to Optimise the Customer Experience, Increase Customer Satisfaction and to Reduce Operational Costs. My new “World Class Contact Centres – Operational Best Practice” seminars bring my 45 years of experience and brand new strategic, tactics, techniques and technologies to help contact centre professionals to meet the challenges of Digital Migration.

Developed, refined and constantly updated, since launching in 2004 over 5,000 delegates in 14 countries have attended my MasterClass seminars.

In addition to open or public MasterClass seminars run in conjunction with various contact centre and CX associations, I also present fully customised versions of my MasterClass programme for in-house corporate clients. These sessions can either be virtual (Zoom) or on-premises.