ASSESSING & BENCHMARKING
Why should you Assess, Audit and Benchmark your contact centre?
Putting it plainly: If you are not fully aware of the strengths and the weaknesses of your contact centre, and if you are not constantly making improvements and positive adjustments to every facet of the ecosystem that makes up the operation, then the certainty is that it will be constantly deteriorating.
Where is your contact centre positioned on its development journey?
Is it still in the early stages of development?Or is it truly ‘World Class’?
Our assessment methodologies and reports will give you the answers, and a fully customised development plan to guide the way forward.
SUBSCRIBE TO ACTIONABLE INSIGHTS
Signup to receive my occasional newsletter with updates on industry events, new and interesting products, career opportunities and much more. You can unsubscribe from this list at any time. I undertake not to misuse your personal information.
* GET FREE & UNLIMITED ACCESS TO MY ON-LINE (Cloud)CONTACT CENTRE INFORMATION & KNOWLEDGE LIBRARY
Your contact centre is a finely-tuned ecosystem.
Any contact centre or Cx delivery centre will have 800+ uniquely identifiable and measurable “moving parts” and over 800 variable factors. To be effective and efficient, all elements need to be in tune and working in harmony.
Any contact centre or Cx delivery centre will have 800+ uniquely identifiable and measurable “moving parts” and over 800 variable factors. To be effective and efficient, all elements need to be in tune and working in harmony.
Rod Jones Consulting (Pty)Ltd represents Customer Services Audit Ltd, the New Zealand based developers of Snapshotz.
For more information please visit the Snapshotz website.
