Contact Centre Assessment, Auditing & Benchmarking Tools
Developed by Customer Services Audit Limited headquartered in Auckland, New Zealand and with over 1,500 licensed users worldwide, SnapshotzOnline is rapidly becoming the global standard in contact centre assessment and bench-marking. SnapshotzOnline is represented in Africa by Rod Jones Contact Centre Consulting.
SNAPSHOTZ – an incredibly Powerful yet Cost-Effective Assessment, Auditing & Benchmarking Tool.
“WHAT YOU DON’T KNOW – YOU WILL NEVER KNOW”
Now you can assess your contact centre quickly, efficiently and effectively
and at low cost too.
12 MAJOR BENEFITS TO YOU & YOUR CONTACT CENTRE
Reduce or cap costs
|Streamline your operation
Implement best practice
Improve staff engagement
Ensure healthy working environment
Align operations with business strategy
TEN EXTREMELY VALUABLE TOOLS ALL-IN-ONE
Management Reporting Tool
|Productivity Measurement tool
KPI Measurement tool
Business Intelligence Repository
Now you can assess over 700 checkpoints in 8 primary sections of your contact centre
- Benchmark your contact centre operation against ‘Global Best Practice’ as observed by over 1,700 Snapshotz users
- Do-it-Yourself (your management team) or have one of our certified Snapshotz facilitators work with your team to achieve a fast, and professional external view of your operation.
- Multiple sites … Snapshotz shows comparative baselines, benchmarks and assessed status of up to 16 individual sites.
- Used by over 1,800 contact centres world-wide (South Africa. Ethiopia. USA. Canada. UK. Australia. New Zealand. Singapore. China. Mexico/Latin America. Venezuela. Kingdom of Saudi Arabia. Indonesia. Malaysia. Philippines )
- Available as a once-off licensed usage or as an annual subscription