SnapshotzOnline - Rod Jones

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Contact Centre Assessment, Auditing & Benchmarking Tools

Developed by Customer Services Audit Limited headquartered in Auckland, New Zealand and with over 1,500 licensed users worldwide, SnapshotzOnline is rapidly becoming the global standard in contact centre assessment and bench-marking. SnapshotzOnline is represented in Africa by Rod Jones Contact Centre Consulting.

SNAPSHOTZ – an incredibly Powerful yet Cost-Effective Assessment, Auditing & Benchmarking Tool.

“WHAT YOU DON’T KNOW – YOU WILL NEVER KNOW”

Now you can assess your contact centre quickly, efficiently and effectively
and at low cost too.
12 MAJOR BENEFITS TO YOU & YOUR CONTACT CENTRE

Reduce or cap costs
Improve operational efficiencies
Improve customer satisfaction
Understand your business
Identify strengths and weaknesses
Mitigate business risks

Streamline your operation
Implement best practice
Improve staff  engagement
Ensure healthy working environment
Align operations with business strategy
Ensure compliances
TEN EXTREMELY VALUABLE TOOLS ALL-IN-ONE

Management Reporting Tool
Comprehensive and structured business process
Budgeting Support Tool
Risk management Tool
A Task and Project Management Tool

Productivity Measurement tool
KPI Measurement tool
Planning tool
Benchmarking tool
Business Intelligence Repository
  • Now you can assess  over 700 checkpoints in 8 primary sections of your contact centre

  • Benchmark your contact centre operation against ‘Global Best Practice’ as observed by over 1,700 Snapshotz users
  • Do-it-Yourself (your management team) or have one of our certified Snapshotz facilitators work with your team to achieve a fast, and professional external view of your operation.
  • Multiple sites … Snapshotz shows comparative baselines, benchmarks and assessed status of up to 16 individual sites.
  • Used by over 1,800 contact centres world-wide (South Africa.  Ethiopia. USA. Canada. UK. Australia. New Zealand. Singapore. China. Mexico/Latin America. Venezuela. Kingdom of Saudi Arabia. Indonesia. Malaysia. Philippines )
  • Available as a once-off licensed usage or as an annual subscription

 

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Download the 350 kb Snapshots Factsheet now.
Read it in less than a minute.

DOWNLOAD

 For more information or to obtain  a customised proposal and quotation for a comprehensive SnapshotzOnline Assessment, Audit and Benchmarking please email your contact details and requirements.eMail Rod Jones