Smartz Solutions - Rod Jones



Welcome to Rod Jones Contact Centre Showcase where I share information about the amazing solutions, products and services available to the contact centre industry.

Here you will discover the tactics, technologies and the techniques that turn ordinary call centres into super Cx-enabled customer interaction centres.

Watch out for details and date/time announcements about informative product showcase presentations, demonstrations and panel discussions and my FREE Contact Centre MasterClass seminars


Connecting you to your customers
Smartz Solutions is a global dynamic CCaaS software development company which forms part of a 30-year-old group of companies.

We specialise in managing customer and employee experiences through enabling technology as well as a continuous passion and commitment to deliver state-of-the-art products.

The Smartz Solutions culture is harnessed through a group of professionals who believe in providing the best-in-class technology, support, and services to our partners and customers throughout every step of the Smartz Communications journey.

Maximizing the customer’s experience
Providing one of the most comprehensive contact centre suites of products and technology platforms, we assist companies with a complete cloud-based CX solution, a complete work-from-home environment, a hybrid, and/or on-premise contact centre solutions.

With a highly-skilled pool of professional resources, owning 250+ years of CX experience within the company – the teams have and continue to deliver a set of products that assists companies in offering great CX journeys for their customers and agents.

Unifying the communication journey
Smartz Communications, is a full-suite solution, offering a comprehensive set of CX functionality that supports you with inbound and outgoing communications – a True Omni-Channel platform.

A complete journey of engagement with your customers


Executive Interview
About Smartz Solutions. The company. Origins and background. Roadmap. Approx 30 Minutes

Video # 1 An overview of the Smartz Suite

Video # 2  Smartz Supervisor

Video # 3   The Smartz Agent (Chatterbox)
Approx 4.3 minutes) 

Video # 4  Smartz Analytics. Approx 3 minutes