Showcase - Rod Jones



Welcome to Rod Jones Contact Centre Showcase where I share information about the amazing solutions, products and services available to the contact centre industry.

Here you will discover the tactics, technologies and the techniques that turn ordinary call centres into super Cx-enabled customer interaction centres.

Watch out for details and date/time announcements about informative product showcase presentations, demonstrations and panel discussions.

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Callbi is a cloud-based software-as-a-service speech analytics solution for contact centres.

Callbi is recorder agnostic and requires no integration with existing platforms.

Callbi is a low-cost, highly effective solution to enable organisations to maximise revenue, improve efficiencies and effectiveness, to reduce costs and to mitigate business risks.


Smartz Solutions is a global dynamic CCaaS software development company which forms part of a 30-year-old group of companies.

The Smartz Suite is a full-featured, cloud-based, omnichannel contact centre solution with exceptionally rich features and functionality.


IntelliBPO is a boutique and niche player in the offshore, nearshore and onshore BPO space across a number of industry verticals. IntelliBPO focuses specificallyon providing professional services and technology solutions to assist companies develop and implement their Digital Customer Experience strategy. (DEX)