The internationally acclaimed Rod Jones Contact Centre MasterClass is coming back to Johannesburg on 1st and 2nd October 2019
The venue for this MasterClass seminar is the exciting Focus Rooms Conference Centre located in Rivonia, Johannesburg. See website at https://focusrooms.co.za/ or click on the logo below to download directions to this fabulous venue.
About my MasterClass Seminar
Call centres and contact centres all over the world are seeking ways to Optimise the Customer Experience, Increase Customer Satisfaction and to Reduce Operational Costs. My MasterClass seminar will give you all the tips, tactics and techniques to turn your call centre into a truly ‘CX World Class Contact Centre”.
My constantly updated, 2-Day, highly interactive “World Class CX Contact Centres – Operational Best Practice” seminar brings my 40 years of experience and brand new strategic, tactics, techniques and technologies to help contact centre professionals to meet the challenges of Digital Migration. To date, over 4,800 delegates in 13 countries have attended my MasterClass seminars.
WHO SHOULD ATTEND
- Customer Experience Executives
- Cx Managers
- Contact Centre & Call Centre Managers
- Customer Service Managers
- Chief Operating Officers
- Operations Managers
- Senior Supervisors
- QA and WFM Managers and Specialists
- MIS and HR Specialists
- Training Managers
- Technology Managers
HOW THE ORGANISATION
- Increase Customer Satisfaction
- Increase Efficiencies
- Optimise Investments
- Drive Down the Cost of Service
- Reduce Risk (Financial / Brand/Reputation)
- Increase Revenues
- Reduce Staff Turnover
- Become ‘World Class’
WHAT DELEGATES WILL GET
- TWO HIGHLY INTERACTIVE DAYS
- 18 POWERFUL KNOWLEDGE & LEARNING MODULES
- INTERACTIVE DISCUSSIONS
- FREE LEARNING JOURNAL
- FREE ACCESS TO HUGE KNOWLEDGE LIBRARY
- FREE ACCESS TO ALL SEMINAR CONTENT
WHAT DOES IT COST
R3,995 inc per delegate (Approx US$275)
- Three or more delegates from the same organisation
Only R3,395 each
- BPeSA Members – R3,196 each
CUSTOMISED Cx CONTACT CENTRE SEMINARS
Internal, fully customised MasterClass seminars can be designed to run over 4, half day sessions to put less ‘away-from-desk’ pressure on the operation
Check out the selection of video clips about my MasterClass seminars.
One of the videos is a 10-minute overview giving more information about each of the MasterClass knowledge and learning modules.
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For complete details about the internationally acclaimed Rod
Watch the videos for even more information >>>>