“I help decision-makers make good decisions about Call Centres and Contact Centres “
Fully customised seminar content to meet YOUR organisation of contact centre knowledge and skills needs.
- Learn all the latest Tips, Tactics, Techniques and Technologies
- The Rod Jones ‘World Class Contact Centre’ seminars have been attended by over 3,500 delegates in 13 countries.
- These seminars are personally facilitated by Rod Jones, a globally recognised expert with over 40 years experience.
- Your entire organisation will benefit from the knowledge and skills that participants will acquire.
These are some of the organisations that have had the benefit of in-house and customised Rod Jones MasterClass seminars.
(References available on request)
FULLY CUSTOMISED FOR IN-HOUSE TRAINING &
KNOWLEDGE DEVELOPMENT INTERVENTIONS
2-Day MasterClass seminar can be spread over 4 to 6 short, on-site sessions to avoid staff being away from their workstations for extended periods. Download my complete MasterClass brochure showing the current seminar and workshop content.