SOLUTIONS, PRODUCTS & SERVICES
Welcome to Rod Jones Contact Centre Showcase where I share information about the amazing solutions, products and services available to the contact centre industry.
Here you will discover the tactics, technologies and the techniques that turn ordinary call centres into super Cx-enabled customer interaction centres.
Watch out for details and date/time announcements about informative product showcase presentations, demonstrations and panel discussions.
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Callbi is the first-ever fully-featured speech analytics solution designed and built specifically for South African languages, accents and dialects. Callbi allows users to carry out sophisticated queries on South African English, Afrikaans, isiZulu and Sesotho.
Why deploy Speech Analytics? What are the benefits?
- Speech Analytics can deliver significant benefits in four primary focus areas;
- Direct Cost Savings (Essentially driven by Operational Efficiencies)
- Revenue Generation (Including all aspects of Customer Experience, Sales, Loyalty, Customer Retention and Lifetime Value etc) and
Typically, users of Speech Analytics adept with appropriate skills, are experiencing significant measurable successes. The following are a few of the typical gains that are being reported by respected industry analysts.
- Reduction in call Average Handling Time (15% to 25%)
- Reduction in Customer Churn (Depending on vertical) (10% to 15%)
- Increase in First Contact Resolution (30%+)
- Increase in Employee Satisfaction (30%+)
- Increase in Customer Satisfaction (30%+)
The Callbi solution enables quick and easy deployment, requires very little integration and is highly cost-effective.
WATCH OUR CALLBI DEMONSTRATIONS
How to use Callbi to provide fully
Automated Quality Assessment,
Review and Scoring of 100% of all calls.
How to use Callbi to significantly
How to use Callbi to drive increased revenues
and profits from
Contact Centre Sales.
How to use Callbi to drive
Positive Coaching & Operational Performance