Rod Jones

“I help customer service decision-makers make good decisions about Call Centres and Contact Centres 

Virtual Consulting and Mentoring

Contact centre and Cx professionals can now book one-on-one or group consulting or mentoring sessions with me using Skype or Zoom. Tap in on my 40+ years of contact centre experience to discuss Strategies, Tactics, Techniques or Technologies or any other aspect of the industry or your operations.

Advice, Guidance, Discussions & Best Practice Guidelines

  • Operational Challenges
  • Staff Motivation
  • Career Advice
  • Personal Motivation
  • Best Practice Guidelines
  • Use of Technologies
  • Global & Regional Trends
  • Contact Centre “Quick Fixes”
  • Other contact centre and Cx-related issues

Who Will Benefit Most

  • Customer Experience Executives
  • Chief Operating Officers
  • Cx Managers
  • Operations Managers
  • Contact Centre & Call Centre Managers
  • QA and WFM Managers and Specialists
  • Customer Service Managers
  • Contact Centre Supervisors & Team Leaders
  • MIS and HR Specialists
  • Training Managers
  • Technology Managers

Packages & Options

  • 30 Minutes ad hoc
  • 5 x 30 Minute Sessions (One participant)
  • 5 x 30 Minute Sessions (Group of up to 8 participants)
  • 10 x 30 Minute Sessions (Can be shared by up to 5 participants)


(US$35 approx.)

For more information or to obtain a quotation, please eMail or call me.          +27(0)82-568-9976