Rod Jones

 

NEW. Virtual (Zoom) MasterClass Seminar
8 x 2-Hour online sessions.

 Book your FREE place on all 8 seminar sessions.
(Catch-up by watching the session recordings)
Session # 2.5 (Completion of Session #2) is on 17th November 2020 at 10h00 SAST
Session # 3  Business Process Design Workshop 24th November at 10h00 SAST

Once you register you will be invited to all subsequent sessions.
You will be able to ‘catch-up’ by watching the previous session recordings.

 

Session # 1 – Held on 27 October 2020  >>> 

Session # 2 – Held on 10 November 2020 >>>

Session # 2 (Part 2)  – Held on 17 November 2020 >>>

To stay up-to-date with my MasterClass seminar programme, please subscribe to my Actionable Insights newsletter.

About my MasterClass Seminar

Call centres and contact centres all over the world are seeking ways to Optimise the Customer Experience, Increase Customer Satisfaction and to Reduce Operational Costs.  My MasterClass seminar will give you all the tips, tactics and techniques to turn your call centre into a truly ‘CX World Class Contact Centre”.

My constantly updated, 2-Day, highly interactive “World Class CX Contact Centres – Operational Best Practice” seminar brings my 40 years of experience and brand new strategic, tactics, techniques and technologies to help contact centre professionals to meet the challenges of Digital Migration. To date, over 4,800 delegates in 13 countries have attended my MasterClass seminars.

WHO SHOULD ATTEND

  • Customer Experience Executives
  • Cx Managers
  • Contact Centre & Call Centre Managers
  • Customer Service Managers
  • Chief Operating Officers
  • Operations Managers
  • Senior Supervisors
  • QA and WFM Managers and Specialists
  • MIS and HR Specialists
  • Training Managers
  • Technology Managers

HOW THE ORGANISATION
WILL BENEFIT

  • Increase Customer Satisfaction
  • Increase Efficiencies
  • Optimise Investments
  • Drive Down the Cost of Service
  • Reduce Risk (Financial / Brand/Reputation)
  • Increase Revenues
  • Reduce Staff Turnover
  • Become ‘World Class’

WHAT DELEGATES WILL GET

  • TWO HIGHLY INTERACTIVE DAYS
  • 18 POWERFUL KNOWLEDGE & LEARNING MODULES
  • INTERACTIVE DISCUSSIONS
  • FREE LEARNING JOURNAL
  • FREE ACCESS TO HUGE KNOWLEDGE LIBRARY
  • FREE ACCESS TO ALL SEMINAR CONTENT

Check out the selection of video clips about my MasterClass seminars.
One of the videos is a 10-minute overview giving more information about each of the MasterClass knowledge and learning modules.

<<<<<  To subscribe to the FREE Rod Jones Actionable Insights newsletter and receive unlimited access to the Rod Jones Contact Centre Knowledge Library, click on the logo on the left.

For complete details about the internationally acclaimed Rod Jones MasterClass seminars click the logo on the right to go to the MasterClass page on this website.
Watch the videos for even more information >>>>