Rod Jones

“I make help decision-makers make good decisions about Call Centres and Contact Centres”


In this section I will be sharing knowledge, information, tactics, tips and insights into new and powerful contact centre technologies.  My objective is to assist contact centre professionals and newcomers to the contact centre industry to set up and operate truly ‘World Class’ call centres and contact centres.

Video Workshop # 1

Did you know that over 75% of new call centre or contact centre projects FAIL?  In the majority of cases, these failures could have been avoided. In this short video workshop I share my experience and some powerful advice about how to avoid failure.  Click on the title to run the YouTube video.