Speech Analytics is a low-cost yet greatly underutilised technology which has the ability to positively impact contact centres and provide fast ROI. Benefits range from massive cost savings to significantly enhanced agent performance and helping streamline processes and drive efficiencies. Gone are the days of random call sampling. Give way to 100% call monitoring and automated QA scorecards. With speech analytics, QA’s rapidly become skilled Insights Analysts. They add massive value by focusing on outliers and providing management with extremely valuable and credible business intelligence.
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Would like a personal demonstration of Callbi, the low-cost speech analytics solution that is in use by 100+ South African contact centres… and now going global with 30+ widely used international languages? Please, email me.