“I help customer service decision-makers make good decisions about Call Centres and Contact Centres 

MasterClass Seminars

Call centres and contact centres all over the world are seeking ways to Optimise the Customer Experience, Increase Customer Satisfaction and to Reduce Operational Costs. My new “World Class Contact Centres – Operational Best Practice” seminars bring my 40 years of experience and brand new strategic, tactics, techniques and technologies to help contact centre professionals to meet the challenges of Digital Migration.

<< Feel the ‘Vibe’ of one of my
typical Contact Centre MasterClass seminars

 

What is a “World Class Contact Centre”?

Watch this short video clip in which I explain the criteria for a ‘World Class Contact Centre’

 

 

 

 

Op Excelence CONTENT Ver 1.0 30 Dec 17 OPT

 

What will you learn at my “Operational Excellence” seminar?

In this 11 minute video I explain the content of each of the 16 modules that make up my 2-day ‘Operational Excellence’ MasterClass seminar.

 

 

 

 

Hear what a few of my past delegates have to say about their
“Operational Excellence” seminar experience

 Mohdi 250 x 200 OPT Ver 2  Ipaleng 250 x 200 OPT Ver 2  Karen Singh 1 250 x 200 OPT Ver 2
 Hear what Mohudi Tema from
the awesome eBucks contact
centre in Johannesburg has to say
 See and hear what Ipaleng
Masego Mosimanyane, the
Customer Care Manager for
BancABC Botswana had to say
about Rod Jones MasterClass
 Karen Singh of Quest Staffing
Solutions is an enthusiastic
delegate at Rod Jones’ MasterClass

 eMail me for more information

eMail Rod Jones

 

 


All MasterClass seminars can also be fully customised for internal managment development and training

 To keep abreast of the latest call centre and contact centre trends, news, events and the locations, dates and details of my upcoming seminars  please subscribe to my Actionable Insights newsletter. CLICK HERE TO SUBSCRIBE