“I help customer service decision-makers make good decisions about Call Centres and Contact Centres
Call centres and contact centres all over the world are seeking ways to Optimise the Customer Experience, Increase Customer Satisfaction and to Reduce Operational Costs. My new “World Class Contact Centres – Operational Best Practice” seminars bring my 40 years of experience and brand new strategic, tactics, techniques and technologies to help contact centre professionals to meet the challenges of Digital Migration.
What is a “World Class Contact Centre”?
Watch this short video clip in which I explain the criteria for a ‘World Class Contact Centre’
What will you learn at my “Operational Excellence” seminar?
In this 11 minute video I explain the content of each of the 16 modules that make up my 2-day ‘Operational Excellence’ MasterClass seminar.
Hear what a few of my past delegates have to say about their
“Operational Excellence” seminar experience
eMail me for more information
All MasterClass seminars can also be fully customised for internal managment development and training
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