“I help decision-makers make good decisions about Call Centres and Contact Centres”

Professional Speaking

For over 30 years Rod Jones has been a highly sought-after professional conference and seminar keynote speaker. As an internationally recognised subject matter expert in the field of Call Centres and Customer Contact Centres and Customer Experience, he shares his extensive keynotes and Motivational Talks

ONE HOUR CONTACT CENTRE EXECUTIVE BRIEFINGS

Succinct keynote senior management presentation briefings to ensure sound knowledge-based strategic decisions

Some Very Good Reasons …

  • Customer Service is a Strategic Imperative for all organisations
  • Customer Retention equates to Loyalty and Increased Revenues
  • Reduced Customer Effort enhances Loyalty and Predictable Increased Revenue
  • Today’s customers are demanding instant gratification and Self Service

Your organisation’s call centre or contact centre could become ‘World Class’. It’s no longer rocket science.

• Formulate the Right Strategies
• Get the Right People
• Put the Right Processes into Place
• Deploy the Right (or most appropriate) Technologies

Three, One-Hour Executive Briefings

“Why a ‘World Class’ Call Centre or Contact Centre is a Strategic Imperative”
“Customer Service & Call Centres / Contact Centres: Global Trends – Regional Impact”
“The Digital Migration. Planning to Excel in the Digital Economy”

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5 Key Operational
Challenges for
Contact Centres
Global Trends;
Regional Impact
The Digital
Migration

Motivational Talks specially developed for Call Centre Agents, Team Leaders and Supervisors

Rod’s passion for developing the global contact centre industry has led him to develop a series of short but powerful motivational talks for contact center Agents and also for Team Leaders, Supervisors and Support Staff.   Click on the icon below to read extracts for customer testimonials. 

Testimonials

To make a booking or to discuss the opportunity of having Rod as a keynote speaker or facilitator or session chairman at your future event contact Rod directly.

eMail Rod Jones