“I help decision-makers make good decisions about Call Centres and Contact Centres”

Rod Jones’ Power Podcasts

For my up-to-the-minute views, opinions and predictions relating to the global contact centre and Cx profession, please tune in to one of my podcasts.

Please Note: I am in the process of setting up my Podcast production facility. Custom podcasts should start late in August 2018 or early September. Watch this space. 

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A Honeybee Hosted Podcast.
Hosted by: Shane Zimmer
Guest: Rod Jones  April 2018
Duration: 23 minutes

Topic/s:
• The state of the industry in Southern Africa
• BPOs address the challenges of Omnichannel
• The aim of true omnichannel contact centres
• Homeworkers – trends
• Process Efficiencies for contact centres

A podcast hosted by VoxPro Studios
Host: Patrick Haughey
Guest: Rod Jones
Duration: 27 minutes

Topic/s:
• The return to CSCx (Common Sense Customer Experience)
• Towards a High-Touch, High-Care Cx Solution
• The role of the BPO provider
• The rise of the Super Agent
• When does outsourcing make sense?
• How to select the right outsourcing partner
• New outsource/BPO business models
• The rise of the Super Agent