JOHANNESBURG MASTERCLASS 4-5 FEB 2019
The internationally acclaimed Rod Jones Contact Centre MasterClass is coming to Johannesburg on 4th and 5th February 2019, in association with the
Thought Leadership Foundation
For dates, location and details of other Rod Jones MasterClass seminars in Zimbabwe, Zambia, Kenya, UAE and elsewhere see below or ,
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About my MasterClass Seminar
Call centres and contact centres all over the world are seeking ways to Optimise the Customer Experience, Increase Customer Satisfaction and to Reduce Operational Costs. My MasterClass seminar will give you all the tips, tactics and techniques to turn your call centre into a truly ‘World Class Contact Centre”.
My constantly updated, 2-Day, highly interactive “World Class Contact Centres – Operational Best Practice” seminar brings my 40 years of experience and brand new strategic, tactics, techniques and technologies to help contact centre professionals to meet the challenges of Digital Migration. To date, over 4,500 delegates in 13 countries have attended my MasterClass seminars.
WHO SHOULD ATTEND
- Customer Experience Executives
- Cx Managers
- Contact Centre & Call Centre Managers
- Customer Service Managers
- Chief Operating Officers
- Operations Managers
- Senior Supervisors
- QA and WFM Managers and Specialists
- MIS and HR Specialists
- Training Managers
- Technology Managers
HOW THE ORGANISATION
- Increase Customer Satisfaction
- Increase Efficiencies
- Optimise Investments
- Drive Down the Cost of Service
- Reduce Risk (Financial / Brand/Reputation)
- Increase Revenues
- Reduce Staff Turnover
- Become ‘World Class’
WHAT DELEGATES WILL GET
- TWO HIGHLY INTERACTIVE DAYS
- 18 POWERFUL KNOWLEDGE & LEARNING MODULES
- INTERACTIVE DISCUSSIONS
- FREE LEARNING JOURNAL
- FREE ACCESS TO HUGE KNOWLEDGE LIBRARY
- FREE DVD WITH ALL SEMINAR CONTENT
WHAT DOES IT COST
R4,950 inc per delegate (Approx US$350)
- Early Bird Discount 10% if booked and paid by 31 December 2018
- Two delegates from the same organisation – Save 10%
- Three or more delegates – Save 15%
Check out the selection of video clips about my MasterClass seminars.
One of the videos is a 10-minute overview giving more information about each of the MasterClass knowledge and learning modules.
To be provided with information as soon as locations, dates and details of my MasterClass seminars in these countries are available,
please click on the flag below and register your no-obligation interest for free.
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