“I help decision-makers make good decisions about Call Centres and Contact Centres “

Fully customised seminar content to meet YOUR organisation of contact centre knowledge and skills needs.

  • Learn all the latest Tips, Tactics, Techniques and Technologies
  • The Rod Jones ‘World Class Contact Centre’ seminars have been attended by over 3,500 delegates in 13 countries.  
  • These seminars are personally facilitated by Rod Jones, a globally recognised expert with over 40 years experience.
  • Your entire organisation will benefit from the knowledge and skills that participants will acquire.

These are some of the organisations that have had the benefit of in-house and customised Rod Jones MasterClass seminars.
(References available on request) 

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FULLY CUSTOMISED FOR IN-HOUSE TRAINING &
KNOWLEDGE DEVELOPMENT INTERVENTIONS

2-Day MasterClass seminar can be spread over 4 to 6 short, on-site sessions to avoid staff being away from their workstations for extended periods.  Download my complete MasterClass brochure showing the current seminar and workshop content.

For more information about my fully customised internal Contact Centre MasterClass seminars and workshops,please email me with your contact details.  Just click the icon below.