Rod Jones

“I help decision-makers make good decisions about Call Centres and Contact Centres”

Please download the free eBooks of your choice.

Click on the download button under each of the ebooks that you wish to download.

If you experience any problems please email me rod@rodjones.co.za

GET MY LATEST eBOOK

Speech Analytics turns old-school QA on its head. My new 60+ page eBook gives you all the necessary tips, tricks and techniques to leverage the power of speech analytics. Move away from random sampling and tick sheets and provide your operation with deep insights across 100% of all calls whilst providing management with credible and quantifiable business intelligence.

What if you can reduce AHT by 10% or abusive in-call silent time by 25%? What if you can increase CSat and NPS by 20%? What if you can monitor 100% of all calls for compliance and process adherence? What if your coaching is focused on specifically identified insights? What if QA becomes credible and quantifiable business intelligence? All this and far more is possible when you deploy low-cost speech analytics in your contact centre. Download this FREE 60-page handbook and start transforming your contact centre. Speech analytics is now affordable and easy.