by Rod Jones | Uncategorised
In the competitive world of customer service, quality assurance (QA) plays a crucial role in maintaining customer satisfaction and loyalty and driving incremental revenue and lifetime value. QA refers to the process of monitoring and evaluating interactions between...
by Rod Jones | Uncategorised
Storytelling: A Tool for Good and Evil Storytelling is a powerful tool that has been used to shape human cultures and societies for centuries. It has been used to transmit values, beliefs, and identity across generations and to build and unite communities. However,...
