Mariette Malherbe

Corporate Trainer Enneagram Practitioner Personal Mastery Coaching  Mariette has 20 years’ experience in all spheres of communication skills training. Her training experience includes presentation, business writing, and interpersonal skills. She is also experienced in...

Poulton Consulting

Strategic Contact Centre Consulting Optimizing the Customer Experience Poulton Consulting puts to use 18 years of valuable executive level experience in the Contact Centre industry to help clients optimize their Customer Experience. By applying knowledge gained in...

Call Centre & Contact Centre Technologies

Call Centre & Contact Centre Technologies Making the right decisions about contact centre technologies is critical to the success of the operation. Mistakes are extremely costly and the negative impact on the organisation will be devastating. I specialise in...

Accent Labs

The Accent Labs English Accent Modification E-Learning Course This comprehensive web based course improves the English accents of call centre agents in a simple and cost effective way. The overall goal of the course is to help the learner achieve the desired manner of...