Rod Jones

“I help decision-makers make good decisions about Call Centres and Contact Centres”

Why Offshore BPO & GBS to South Africa

 South Africa Voted #1 Location for Offshore CX BPO

Released in April 2021, the annual Ryan Strategic Advisory Omnibus Survey Report focusing on the global Business Process Outsourcing (BPO) and Global Business Services (GBS) industry names South Africa as the most favoured offshore CX delivery location.  

The survey presents the views of 628 enterprise contact centre strategic decision-makers in Australia, Canada, France, Germany, Italy, Spain, the United Kingdom, and the United States assessing the Global Business Services (GBS)/ Business Process Outsourcing (BPO) location capabilities and performance of 53 countries.

This comprehensive 110-page report is essential reading and a valuable source of reference for all BPO operational and business development executives as well as for decision-makers involved with the provision of  CX and contact centre technologies, products or services.

Get your free copy of the Executive Summary.


Download my FREE eBook

Why did 628 global contact centre decision-makers vote South African into the enviable #1 spot ahead of major BP locations such as India and Philippines?

To find out, I read the 110 page Ryan Strategic Advisory final report from cover-to-cover to fully understand the dynamics, expectations and demand factors that gave rise to this phenomenally important accolade. I then unpacked the key elements of the South African BPO/GBS value proposition and wrote this white paper, highlighting why global BPO/GBS outsourcers can be confident to place CX BPO contracts with reputable and reliable South African and South African-based providers.


If you would like more information about the South African CX Contact Centre or BPO/GBS sector please email me directly at


  • Business introductions
  • Contact Centre audits and assessments
  • Due Diligence Reports

For more information about the South African BPO/GBS sector, please visit the BPESA website.

BPESA is a not-for-profit company that serves as the industry body and trade association for Global Business Services in South Africa serving the international and domestic markets.
Or contact Traci Freeman 
or call +27 (0)83-657-3112