Rod Jones
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#CustomerSatisfaction
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10 Reasons to Deploy Speech Analytics in Your call Centre...
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BPO & Outsourcing Termiology
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Contact Centre Wallboards
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How to Assess, Audit & Benchmark Your Contact Centre
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Key Areas to Consider When Selecting an Outsoure (BPO) Service...
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Speech Analytics For South African Contact Centres
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The Importance of Establishing a Collaborative Work Environment
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The Importance of Monitoring and Analysing 100% of Recorded Calls
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Top KPIs for your Contact Centre
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Why Organisations Outsource Contact Centres
Book Description
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#CustomerSatisfaction 
10 Reasons to Deploy Speech Analytics in Your call Centre... 
BPO & Outsourcing Termiology 
Contact Centre Wallboards 
How to Assess, Audit & Benchmark Your Contact Centre 
Key Areas to Consider When Selecting an Outsoure (BPO) Service... 
Speech Analytics For South African Contact Centres 
The Importance of Establishing a Collaborative Work Environment 
The Importance of Monitoring and Analysing 100% of Recorded Calls 
Top KPIs for your Contact Centre 
Why Organisations Outsource Contact Centres
Why Organisations Outsource Contact Centres