Rod Jones » Call Center, Customer Experience & Contact Centre Industry Specialist

Call Centre & Contact Centre Industry Specialist

Call Centre & Contact Centre Industry Specialist

“I help customer service decision-makers make good decisions about call centres”

Strategic & Operational Consulting • Contact Centre Assessments and Auditing • Business Intelligence • Management Training & Mentoring
• Professional Speaker •  Industry Analyst

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With over 40 years of hard-won, practical experience setting up, operating and optimising call centres, contact centres and customer service centres, Rod Jones is internationally recognised as a Thought Leader, Industry Analyst and Strategic Advisor; a subject matter expert in this complex, specialised field of customer service delivery.

As an independent strategic advisor and consultant, Rod provides decision-makers with an extensive range of professional services concentrating on the strategic issues of Call centres, Customer Management and BPS&O (Business Process Services and Outsourcing). He is also widely recognised for his call centre and contact centre assessment and auditing experience and specialised methodologies that deliver fast, measurable results.

Rod’s clients include many blue-chip South African companies, national and local government agencies and parastatal bodies as well as to organisations in Botswana, Kenya, Uganda, Tanzania, Rwanda, Namibia, Ethiopia and more recently, New Zealand and U.A.E.

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5 Key Operational
Challenges for
Contact Centres
Global Trends;
Regional Impact
The Digital
What is a
“World Class”
Contact Centre?

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Please subscribe to my short occasional newsletter to get the latest tactics, tips, techniques and technologies to help you to get the best out of your call centre or contact centre.  Just click on the Actionable Insights logo.




logo_RodJones_Professional Partner_v5-01_200px_100dp1Please visit my Professional Partners section on this site. Here you will find a small selection of  call centre specialists in the fields of  Consulting, Training, Staffing, Technologies and more. You can rest assured that these are all highly regarded professionals and top quality products and services.  Click on the logo to go to the Professional Partner sub-site.

Synonyms for Call Centres:  Call Centers;  Contact Centers; Customer Interaction Centers; Customer Engagement Centers; Help Desk; Service Desk

Consulting Services | Keynote Presentations | Executive Briefings | Event Facilitation | Motivational Talks

For More About Rod Jones CLICK HERE

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Rod Jones Cell +27 (0)82 568 9976 |